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Same needs: new expectations

The future challenges for banking in the Netherlands.

This report explores the major trends affecting those on the rocky journey to finding their place in the financial landscape of the future: 

The rise of automation: Being capable of scalable growth is vital for all financial businesses, and the cost of supporting the associated administrative processes is an inherent part of this scalability.

A different kind of customer: Now that expectations, needs, consumer behaviours and demographics are all beginning to change, the competition to meet the new demands is rapidly accelerating - the need to address these changes has never been greater for financial businesses. 

Business models for the future: Preparing for the future means more than just adding a few token digital features to business capabilities – facilitating where and how the technology operates internally is just as important as having it in the first place.